Cancellation and refunds
This page summarises how cancellations, refunds and changes work for a RHEA booking. The full rules are in our terms of booking, which apply to every booking.
Free cancellation
Cancellation is free up to 24 hours before the start of your session.
Changes or cancellations within 24 hours of the session may not be refundable; contact us and we will try to help.
If we cancel
If we have to cancel a session, for example because no therapist is available, we will tell you as early as possible and help you find another time.
Rescheduling
To move a booking, write to general@rhea.ae with your booking details and the new time you would like. Requests made more than 24 hours before the session are easier to accommodate. A new time depends on therapist availability.
Gift cards
Gift cards are valid for 12 months from the date of purchase and can be used for any massage or facial in our areas. For a question about a gift card, write to general@rhea.ae.
How to cancel
Write to general@rhea.ae with your booking reference. A member of the RHEA team will reply personally and confirm the cancellation.
Prices and details checked on 3 November 2026.
Ready for a massage at home?
60 min AED 400 · travel included. Your therapist brings a professional massage table, fresh linens and oils.