Terms of booking
These terms apply to every massage booked with RHEA in Dubai through www.rhea.ae. They are written to be read, not skimmed past. If anything is unclear, write to general@rhea.ae before you book.
Who we are
RHEA Dubai is operated by Rhea Prestige, Lda., a company founded in Portugal. In these terms, "RHEA", "we" and "us" mean Rhea Prestige, Lda., and "you" means the person who makes the booking.
You can contact us at any time at general@rhea.ae. Please include your booking details so we can help quickly.
Booking and confirmation
All bookings are made online at www.rhea.ae/booking. You choose the area, the massage, the duration, the date and time, and give the address where the session takes place. You can book the same day with at least 4 hours of notice, when a therapist is free.
A booking is confirmed once payment is completed and you receive a confirmation by email. Please check that the address, building name and any access details are correct, as the therapist relies on them to reach you on time.
If you book for someone else, you are responsible for sharing these terms with them and for making sure the details in the booking are correct.
Prices and payment
Prices are as published on our prices page at the time you book. 60 minutes AED 400, 90 minutes AED 550, 120 minutes AED 700. Couples with two therapists at the same time: AED 880, 1,210 or 1,540 for 60, 90 or 120 minutes. One after the other: AED 800, 1,100 or 1,400. Travel within our areas is included.
Optional add-ons are charged as shown when you book: Aromatherapy (AED 45), Eye Mask (AED 45), Muscle Relax Oil (AED 45), Red Light LED Face Mask (AED 90), Nourishing Ritual (AED 90), Scalp & Hair Ritual (AED 90).
A session that ends after 10pm costs AED 100 extra per booking. Every day from 8am to 10pm. A late session can end as late as 1am.
Payment is taken online when you book, by card, Apple Pay or Google Pay. You do not pay the therapist in cash. Tipping is optional and is never added to your bill.
Cancellation
Cancellation is free up to 24 hours before the start of your session.
Changes or cancellations within 24 hours of the session may not be refundable; contact us and we will try to help.
If we have to cancel a session, for example because no therapist is available, we will tell you as early as possible and help you find another time.
A short summary is on our cancellation and refunds page.
Rescheduling
To move a booking, write to general@rhea.ae with your booking details and the new time you would like. Requests made more than 24 hours before the session are easier to accommodate. A new time depends on therapist availability.
Your space and safety
- Please have a clear area of about two by two metres ready, indoors or on a shaded terrace. For a couples booking with two tables, about three by three metres.
- If you are staying in a hotel or a building that registers visitors, it is your responsibility to make sure visiting therapists are allowed and to tell reception.
- Tell us, and your therapist, about any allergies, skin sensitivities or health conditions before the session starts.
- If you are pregnant, check with your doctor before booking a pregnancy massage.
- Your therapist may decline or adapt a massage if it does not seem right for you on the day.
Our conduct policy
- RHEA provides professional wellness massage only.
- If anything else is requested, the therapist ends the session immediately.
- Therapists must be treated with respect. A therapist may leave if they feel unsafe or are treated with disrespect.
- You can stop the session at any time. Read more in safety and standards.
Gift cards
Gift cards are sold in AED 400, 550, 700, 880, sent by email and valid for 12 months from the date of purchase.
A gift card can be used for bookings in our areas, for any massage or facial. Keep the code safe: whoever holds it can use it. RHEA Portugal gift cards are separate and are not used on www.rhea.ae.
Wellness, not medical treatment
RHEA provides wellness massage, not medical treatment. A massage is not a substitute for advice from a doctor or other health professional. If you have a health condition or an injury, please ask your doctor before booking.
We take care to provide a professional service and we are responsible for the service we provide, within the limits allowed by the law that applies.
Changes to these terms
We may update these terms from time to time, for example when we add a service or an area. The terms that apply to your booking are the ones published when you booked.
How we handle your personal data is explained in our privacy notice.
Contact us
For questions about a booking, these terms or a complaint, write to general@rhea.ae. A member of the RHEA team will reply personally.
Questions, answered
Anything else? Write to general@rhea.ae and we will reply personally.
Can I cancel my massage for free?
Yes, up to 24 hours before the session. Changes or cancellations within 24 hours may not be refundable; contact us and we will try to help.
When do I pay?
Online when you book, by card, Apple Pay or Google Pay. You do not pay the therapist in cash.
Is there an extra charge for late sessions?
A session that ends after 10pm costs AED 100 extra per booking.
How long is a gift card valid?
12 months from the date of purchase, for bookings in our areas.
Prices and details checked on 3 November 2026.
Ready for a massage at home?
60 min AED 400 · travel included. Your therapist brings a professional massage table, fresh linens and oils.